Front Desk

• At your service dial 0 on telephone for all assistance

Extension Number

Room Key

• Keep your room key carefully and if you lost your key or stolen, please report immediately to the front desk
• Return your key to the front desk upon check out
• Do not leave the key in your room
• Loosing a room key will be charged at IDR 250,000/ key

Room Doors

• Your room door is equipped with a double locking system
• When the room is occupy, please lock your room from the inside
• Use safety latch for additional safety
• e sure your room door locked and secure before retiring or leaving your room

Safe Deposit Box

• For your convenience and safety, we provide you a safety box in the room

Adapter

• A range of electrical adapter is available through our housekeeping department. Please dial extension 0 or 2

Non-Smooking Policy

• Please do not smoke in any of the guest rooms, smoking only allowed at balcony.
• There will be 350 K cleaning fee added to your room charges if it is noted that you have not complied with our non-smoking policy.

Motorbike Rental

• Motorbike rental is able on request directly into reception desk with additional charge

House Keeping

• Our hotel offers 24 hours housekeeping service. Housekeeping is providing the following items for loan. Electric adapter, extension cords, extra pillow and other
• Baby sitter service. For more information please dial ext. 0 or 2

Iron

• An iron is available upon request through the Reception Desk. Please note that only 3 irons are available, subject to availability.

Check-In and Check-Out

• Our check in time at 14.00 PM and check out time at 12.00 PM. Please call front office if you find yourself inconvenient. Late check-out after 18.00 PM will be charge 50 % from room applied.

Airport Transfer

• Airport transfer able to arrange on request into reception desk with additional charge

In House Rules

• All rooms are allowed to occupied with an additional of 1 (one) adult or child. Any additional occupant will be automatically charge at extra bed charge. Any loss and / or breakage to any part of the room during your stay will be charge to your account. Child from 5 (five) years old ut to 11 years old sharing existing bed, supplement for additional breakfast for child will be applied.
• Disturbing other Guests is not allowed. Hotel keeps the right to refuse further hospitality to the Guest who disturbs other Guests or disrespects Hotel’s Rules.

Please Make Up Room

• “Please make Up Room” sign has been installed beside the door. Should you wish to your room to be cleaned earlier, please turn on the “Please make Up Room” switch. Our housekeeping will prioritize your room

Pet

• We do not allow any pets in the hotel

In House Guest Activities

• Champlung Mas Hotel And Spa provide 2 of swimming pool (Main Pool and Rooftop pool)
• 2 Bars (Main pool bar and rooftop pool bar)
• Spa treatment
• Weekly Food and Beverage Event
  • Monday: Pasta Fiesta with Duo Acoustic
  • Tuesday: Carvery Night with Trio Band Performance
  • Wednesday: Sate Lover with Solo Acoustic
  • Thursday: Balinese Extravaganza with Baline traditional dance and Solo Acoustic
  • Friday: Asian Sensation with Solo Acoustic Performance
  • Saturday Night: BBQ Night with Trio Band Performance
• Cooking Lesson
  • We will meet at our Champ Restaurant / ground pool side and start preparing some of Bali's most well-known local dishes. Our chefs will guide you to every step of the cooking process and also will explain to you the fruit and spices of Indonesia.
• At about noon time we will have lunch together at the Champ Restaurant. Where we will serve and test the dishes you cooked. Everything you need will be provided by us. Duration about 90 minutes. Minimum 2 guests, good for children too. Maximal 8 guests can join. For reservation press Priority. Service Line 2 or contact you guest service officer in the lobby area.
• Tour Packages

Tour desk

• Visit the Tour Desk in our hotel lobby to make your bookings when you arrive and see our front desk staff for a better deal.
• Half Day Tour Packages
  • Bali Ubud Tour
  • Bali Denpasar City Tour
  • Bali Uluwatu Sunset Tour
  • Bali Tanah Lot Sunset Tour
• Full Day Tour Packages
  • Bali Ubud Tour
  • Bali Besakih Tour
  • Bali Bedugul Tour
  • Bali Kintamani Tour
  • Bali Uluwatu Sunset Tour

Reservation to Other Champlung Properties (Champlung Sari Ubud OR The Payogan Villa Resort & Spa)

• If you are interested to experience our other properties in Ubud, please call or directly come into our reception desk (Ext. 0/2) or (Ext. 102)

Swimming Pool

• Champlung Mas Hotel And Spa provided 2 of swimming pool. There is no life guard on duty, parents are fully responsible for the safety and conduct of their children while in the pool area.
• Pool towel are available in our counters and please kindly do not take the pool towel to your room.

• Main Pool
  • Our main pool located in the ground floors which open from 8.00AM until 8.00PM
• Rooftop pool
  • Located in the 5 th floors which open from 8.00AM until 9.00PM.

Shopping

• Champlung Mas Hotel And Spa legian located in strategic location near with traditional market and shopping mall. Only take 5 minutes to traditional market and 10 minutes to Mega shopping mall (Beach Walk Mall)

Taxi

• Please call our receptionist to have a taxi pre-arranged

Wake Up Call

• To arrange your wake up call, please contact our receptionist

Extra Bed

• Extra bed size 100cm x 200cm is available on requested into our receptionist with additional charge at IDR250.000 net/room/night/including breakfast for 1 (one) person

Additional Breakfast

• Additional breakfast is available on requested into our receptionist with additional charge IDR 75.000 (Adult) and IDR 38.000 (Children above 6 years old up to 12 years old)

Internet Access

• We are pleased to inform you that we are provide Wi-Fi connection in all Hotel and Guest Room areas

Keys

• For security purpose, drop your keys into front deck whenever you leave the hotel and return to our receptionist upon your departure. Any loss will be charged at IDR 250.000/pcs

Lost and Found

• Please contact our receptionist or housekeeping department for assistance in tracing lost properties

Parking

• Parking for hotel’s guest is available and please contact our security for further information
• Please do not leave your valuables unattended. Hotel carry no responsibility for any losses

Damage Fee

We have to decided to charge fee for any tatto ink stains or demage that are found in your room

• Ashtray Rp.35K/pcs
• Kettle Rp.450K/pcs
• Cutlery Rp. 50k/pcs
• Hair Dryer Rp.300k/pcs
• Bath Towel Rp.150k/pcs
• Pool Towel Rp.200k/pcs
• Face Towel Rp.50k/pcs
• Cup Rp.75k/pcs
• Saucer Rp. 50k/pcs
• Glass Rp.85k/pcs
• Bed Linen Rp. 150k/pcs
• Clay Soap Dish Rp.50k/pcs
• Tray Rattan Rp.100k/pcs
• Double Sheet : Rp.250k
• Single Sheet : Rp.150k
• Pillowcase : Rp.50k
• Bath Mat : Rp.50k
• Duvet : Rp.400k

Air Conditioner

• All rooms have air conditioning. Please note that air condition does not work if windows are opened or if windows are not properly close

No Outside Guest In The Room

• Guests may have visitors in their rooms which must be registered at the reception.
• Visits are allowed until 8 pm and in case of extended visit (after 8 pm), hotel will charge additional amount of 300 K including VAT per room per night, as a supplement for the next guest.

information

• Any inquiries or assistant please come to front desk or dial 0 or 2. We are more than happy to assist.